Some of our clients routinely post comments on dispatched cases asking for further items such as soft night guards etc, often weeks after the cases are completed.

We have asked them multiple times to create new orders for this, but to no avail. Can we have a way of turning off communications for cases once they are dispatched? It's very difficult to keep track of things when this happens and the 'order' is often missed as the case is no longer being monitored by the team.